Frequently Asked Questions
From directions to parking, and our pet policy to dining options, we have your answers! Check out our Frequently Asked Questions below for further details. Can't find what you're looking for? Start a LIVE chat with one of our employees and let them know your question!
Q: Is there parking available - valet or self-parking?
A: Yes, we offer overnight parking for our guests in our private parking lot. The Crockett Hotel has a private parking lot at the corner of Houston and Bonham Streets.
You may valet or self-park your vehicle in our lot for $25 plus tax, per day. With the high demand for visitor parking, our daily fee is among the best pricing in the heart of downtown San Antonio. The daily fee allows unlimited in/out access and the vehicle is in a lot that is staffed 24/7. Self-parking option is only restricted when the lot is at or near full capacity. Valet attendants are on site from
There are other nearby parking options as well, but most lots are not staffed nor allow in/out access without paying again.
Q: Can you park oversized vehicles in the lot?
A: Oversized vehicles are allowed if space is available. The price is determined by the number of parking spaces occupied by the oversize vehicle. Tour bus and Motorcoaches are charged $100 + tax per night
Q: Where can you park motorcycles?
A: Motorcycles are allowed in the parking lot. Motorcycle parking is $25 + tax per space. If multiple motorcycles can be parked in the same space, it is still $25 + tax.
Q: What are the directions to the hotel?
A: Directions to the property here.
All guests have access to the Super Shuttle in San Antonio, a great way to get around the town! You can book through phone, online or mobile app. Call 1-800-BLUEVAN (1-800-258-3826) or visit www.supershuttle.com. Reservations are required and services are provided 24/7.
Q: Do you have airport transportation?
A: The hotel does not provide shuttle service. You can book through phone, online or mobile app. Call 1-800-BLUEVAN (1-800-258-3826) or visit www.supershuttle.com. Reservations are required and services are provided 24/7.
Q: What is your pet policy?
A: No need to leave your furry family member behind! We allow pets at the Crockett Hotel as we are a pet-friendly hotel in San Antonio. Our pet fee is a one-time non-refundable fee of $60, with a max of two pets per room. Pets must be registered at the front desk upon arrival.
Want to give your dog that exclusive vacation treatment? Book our Furry Friends Offer that covers the pet fee and receive perks that you and your pets will appreciate!
Q: What time is breakfast served?
A: We serve a hot breakfast buffet on weekdays from
Q: What time does Ernie’s Bar open?
A: Ernie’s Bar opens daily from
Q: Is there a fitness center?
A: Crockett Hotel guests are welcome to use the fitness center at the Menger Hotel. Located directly across from the Crockett Hotel at 204 Alamo Plaza. The Fitness Center is open from
Q: What are the pool hours?
A: The outdoor pool is open daily from
Q: What is the minimum age for check-in?
A: The minimum check-in age is 21.
Q: Are refrigerators available?
A: Mini fridges are available, at a first come first serve basis. There is no additional charge for a mini fridge, and microwaves are not available.
Q: How far are you from the Henry B. Gonzalez Convention Center?
A: The convention center is walking distance from the hotel; located about 0.4 miles away.
Q: Are there nearby attractions or restaurants?
A: The Alamo is
Q: Do you have the Best Rate Guaranteed?
A: Yes! We guarantee that you will obtain the best rate at The Crockett Hotel by booking directly through us. Rates can change frequently—if you find a lower published rate, you must contact us promptly. To learn more, click here.
Q: How do you modify reservations?
A: To modify your reservation, please contact our reservation department directly. Email, email@example.com or call 210-225-6500 or 800-292-1050.
Q: What is the cancelation policy?
A: Reservations may be canceled up to two days (48 hours) prior to arrival in order to avoid cancellation penalty of one night’s room and tax. Some rate plans require pre-payment and may not be canceled or modified. For example, the Advance Purchase discount cannot be canceled. Please email, firstname.lastname@example.org or call 210-225-6500 or 800-292-1050 to speak with someone about canceling.